Research in brief · 0:31

Where to Put the Meter

10 / 11

When raw intelligence becomes cheap, value migrates from software seats and labor hours to the delegation of trusted work.

Read the article

Also on YouTube

Transcript

Services bill hours. Software bills seats. What happens when fewer people can deliver more work? Charging only for human effort can punish automation. Token usage measures a production cost, not necessarily the value received by a customer. One option is a hybrid of a platform fee, metered work units, and outcome upside, because assigning responsibility for outcomes can be difficult.

Context, permission, integration, and accountability make delegation possible. The pricing question follows the unit of trusted work the system can deliver. Put the meter on trusted work.